Important Information
Conflict of Interest
We will not transact business where we believe this could result in a conflict of interest. Where we believe that our interests conflict, we will inform you in writing and agree with you how we can proceed.
Refund of Fees
Where a fee has become due, and you subsequently cancel or withdraw at any time before completion, in order to cover our administration costs, the fee will still be due, and if already paid you will not receive a refund.
Additional Services
We have a regulatory duty to advise you of foreseeable risk and recommend ways to mitigate those risks. As part of this process, we may recommend that you work with a trusted partner to do so. We may receive a referral fee from these partners.
Your Responsibilities
You must be honest and transparent in the information you provide. Incomplete or inaccurate information about you, your health, your financial history or any property you are mortgaging could impact our advice and result in a less suitable recommendation.
In the worst case, it may result in your mortgage or insurance becoming void, and if considered fraudulent impact your future ability to obtain credit or insurance.
If your circumstances change before the completion of your mortgage or your insurance application you should inform you advisor immediately so they can ensure the advice given is still relevant and make any appropriate adjustments.
You should check all information and documents provided to ensure they accurately reflect your circumstances and expectations. Do not hesitate to contact your advisor if you have questions or concerns.
Additional Needs
We are committed to ensuring good advice and outcomes regardless of needs and circumstances, including any disabilities or vulnerabilities.
Please let us know of any such circumstances or special needs you may have so that we can ensure they are accommodated.
Information Security and Data Privacy
The security and protection of your data is important to us. Full details on how we process and use your information is included in the Data Privacy Notice provided with this document.
Complaints
If you wish to register a complaint please contact us:
Write to
The Right Mortgage Limited
70 St. Johns Close
Knowle
Solihull
B93 0NH
Email
complaints@therightmortgage.co.uk
Telephone
01564 732744
If we do not resolve the complaint to your satisfaction, you may also contact The Financial Ombudsman Service who can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR. Telephone: 0800 0234567. Email: complaint.info@financial-ombudsman.org.uk